תיאור התפקיד
Product Management
We are seeking a Technical Documentation Team Lead that can drive the long term content strategy and also execute projects that support this strategy. This role entails taking ownership of content management at CRB while also selecting and managing the tools that support the generation and publication of all product and technical documentation at CRB. A critical part of owning this role will include building strong relationships with stakeholders across the US and Israel in order to understand their needs, and then delivering the tools and processes taht help CRB deliver world-class content to our customers. We have a talented team ready for a charismatic, big picture thinking, communicative leader to take the helm
The ideal candidate will have managed a documentation team for an enterprise level company and will be passionate about implementing AI/developer tools to expand the capacity of the team and company
You will join an exciting team that deeply cares about growing with people who question assumptions, have strong judgement, execute fast, take ownership, act responsibly, help the team advance, and improve standards
דרישות התפקיד
Set the strategy for content management and developer tools at CRB
Identify, procure, implement and maintain 3rd party tools to support the writing and publishing of customer-facing and internal business and technical documentation
Provide developer tools, blogs and online communities to customers that help speed up integration with CRB APIs
Interact with product, sales, marketing, support and customers in the US to
Align content with public website
Align content and tools to sales and product goals, and also help CRB customers launch financial products quickly and easily
Understand customer and developer needs, and improve satisfaction by delivering the content and tools discussed above
Establish and maintain tools and processes for gathering, measuring and acting on customer and developer feedback
Lead a team of technical writers
Requirements
Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment – Must
7 years of experience managing a team – Must
3-5 years managing technical products and/or content; understanding of developer tools (GitHub, SDKs, sample apps, postman collections, etc.) – Must
Availability for evening meetings Monday-Thursday
Must work in-person in Jerusalem office a minimum of 2 days/week – Must
Nice-to-Have
Previous experience with financial products and services
Previous experience implementing AI solutions
Why join us
Cross River Technologies develops software infrastructure for the fintech industry. Providing innovative technological solutions for various financial services, including payments, credit cards, and loans
Globally, Cross River has 900 employees, 170 of whom are based in the R&D center at the Jerusalem offices
We offer a wide range of wellness benefits including ongoing learning and development opportunities; monthly wellness reimbursement; volunteering opportunities; charitable donation matching; Keren Hishtalmut on full salary; private health and dental insurance; advanced study fund and various company events
We place a strong emphasis on employee satisfaction and growth
