תיאור התפקיד
Documentation
Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion
Our team of talented and experienced writers is at the core of Cross River’s customer-facing documentation. We create the content that explains how our market-leading fintech solutions work and how to use our extensive suite of APIs.
You Are
A senior technical writer with love and deep understanding of technology. You are creative and able to create content for both the technical and non-technical audience to connect with
You Will
Support our product teams in the creation and maintenance of top-class fintech product content, technical documentation and developer tools that help sell Cross River to prospects, and also help customers to integrate our products
Work with customers and internal stakeholders to understand their needs, and then convert those needs into clear content and useful tools
Create documentation standards, guidelines and templates that can be followed across the organization to ensure a consistent experience for all customers
Understand website design, AI, video and other front-end technologies that help us to deliver exactly the right content at exactly the right time
Understand OpenAPI, swagger, Postman and other tools that help developers complete a fintech integration
Work with Sales, Customer Success and Support to provide both internal and external content and tools that help these teams to be successful
Create diagrams, charts, and other visual aids to assist readers in understanding a product or process
דרישות התפקיד
You Have
Native English speaker, but also comfortable conversing in Hebrew – Must
Minimum 5 years as a technical writer in Hi-tech or, even better, fintech – Must
Understanding of APIs and proven experience documenting APIs – Must
Experience working in with publishing tools such as MadCap Flare, Readme or Archbee
Ability to work with UX to create visuals that simplify complex topics or flows; including previous usage of Visio, Miro or other flowcharting tools
Comfortable creating short videos that can be used to supplement written content
Ability to work with a range of stakeholders to deliver creative solutions to their needs
Previous experience researching and developing cutting-edge documentation solutions
Bonus if you have
Knowledge of financial industry
Experience working in Agile environment
Experience with Postman or other tools a plus
Why join us
Cross River Technologies develops software infrastructure for the fintech industry. Providing innovative technological solutions for various financial services, including payments, credit cards, and loans
Globally, Cross River has 900 employees, 170 of whom are based in the R&D center at the Jerusalem offices.
We offer a wide range of wellness benefits including ongoing learning and development opportunities; monthly wellness reimbursement; volunteering opportunities; charitable donation matching; Keren Hishtalmut on full salary; private health and dental insurance; advanced study fund and various company events.
We place a strong emphasis on employee satisfaction and growth.
